What happens after you upload your artwork?

We want your graphic files to print without fuss and look exactly like you meant them to. We've worked hard to make our process as simple and straightforward as possible, but please take the time to read through the guidelines below. If you’re designing something complicated, please contact us before you start or look at our complete file guides.

What happens when we receive your file?

Upon receipt of your PDF, we’ll perform an "automated FileCheck" of your file with our preflight software, to ensure that it meets our production requirements. Our software is industry leading, and will correct many common issues ready for print.

Post FileCheck we will:

  • If no errors are found in your PDF then we will proceed to print without sending you a proof.
    (Unless one was requested online at the time of your order, see below image for further details).
  • If errors have been found and corrected and it changes the visual look of your graphic file then we’ll send you the results of your FileCheck with a list of found issues corrections. To ensure your job is sent to print on the day of your order, we must receive your final online approval by 9pm. 
  • If your PDF fails our preflight then we will request a new file. If you can’t correct the issue, you can select
    'fix my file' and one of the central team will be able to assist.

Sometimes we can’t correct a file, such as a low resolution image, and in this case we’ll contact you to confirm how to proceed. If we have to make manual corrections to your PDF, a small fee may be incurred.

Special Care products

These products usually have Die-cutSpot UVFoil or Embossed elements in them and require extra attention. Special Care products also include BookletsPerforated Leaflets and all Fabric products, which are more complex or carry a higher value. These products can take up to 4 hours to check and they are reviewed and proofed by a member of our Preflight Team. Basic products such as flat  and folded leaflets and business cards are proofed directly from our automated preflight software shortly after your order has been placed.
If your order is urgent please refer to our complete file guides to ensure your file is supplied in a "print ready" format to avoid delays.

Resupplying Files

Resupplying your files and requests to fix files received after 4pm will add 1 working day to your order. To avoid delays please refer to our complete file guides to ensure your files are supplied in a "Print ready" format.

Proofing options

From your Basket you can elect to receive a proof for each job, to not receive a proof or to receive a proof only if we spot issues.

The Results of your FileCheck

When you receive the results of your FileCheck please review all Warnings and Fixes before approving your job for print. If you have any questions regarding your online proof please give us a call.

I don’t have a PDF, can you work from my native file?

Yes, absolutely. We prefer PDF files, but if you don’t have one then we’ll be able to work with your native files. Please contact us to discuss your project further.

Please make sure you have read the artwork guide basics before sending your files to us.